Privacy Policy

Growth Consultancy Pty Ltd A.B.N. 87 608 899 118 (we, or Hamish Cramer) recognises and values the protection of your personal information.

We recognise that you have an interest in our collection and use of your personal information via our website, which is located at www.hamishcramer.com (the Website). We have implemented this Privacy Policy in order to be open and transparent about how we collect, hold, and use your personal information, and under what circumstances we may disclose or transfer your personal information. This Privacy Policy also outlines your rights to gain access to, and seek corrections of, your personal information we hold. Finally, this Privacy Policy provides information about how you can approach us about your privacy-related concerns and complaints, and how we will deal with such communications.

This Privacy Policy applies to information that we collect via this Website.

Residents of the European Economic Area

This is an Australian website that is subject to the laws of Australia. However, if you are a resident of any country to which the General Data Protection Regulation (GDPR) applies, please contact our Privacy Officer to learn about how we collect, share and use your personal information, and how you may exercise your privacy rights.

Non-residents of the European Economic Area

Privacy relating to persons under the age of 16 years

We do not knowingly collect personally identifiable information from anyone under the age of 16. You must not provide us with your personal information if you are under the age of 16, without the consent of your parent or guardian.

Information we collect and hold

From time to time, we may ask you to supply personal information such as your name, business, email address or phone number. However, under no circumstances will we request any information from you that may disclose your:

• political, religious or philosophical opinions, beliefs, associations or affiliations;
• health and sexuality;
• racial or ethnic origin;
• membership of a trade union, or a professional or trade association; or
• criminal records.

Personal information via the Website

Most commercial websites use "cookies", which are pieces of information that websites send to the browser and are stored on the computer hard drive. Cookies make using the Website easier by storing information about your preferences on the Website. This allows the Website to be tailored to you for any of your return visits. Cookies will not identify you personally.

If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website.

This Website does not set cookies for advertising or tracking, and we do not run analytics or advertising pixels on it. If that changes, we will update this Privacy Policy. Note that the booking and application forms linked from this Website are hosted by the providers listed below, and those providers set their own cookies once you land on them.

Your option not to provide your personal information

Providing us with your personal information is absolutely optional, but may be necessary for us to provide you with our services. Whenever it is optional for you to provide us with non-essential personal information, we will make this clear to you. When you provide us with your personal information, you are consenting to our storage, use and disclosure of that information as outlined in this Privacy Policy.

Use and disclosure of your personal information

When we hold your personal information it will be used for the following primary purposes:

• to ensure the proper functioning of the Website;
• to ensure the proper functioning of our business and operations; and/or
• to respond to your enquiry or application, and to provide the coaching and advisory services you have requested.

We will not use or disclose (or permit the use or disclosure of) information that could be used to identify you in any circumstances except:

• to ensure the proper functioning of our organisation and the Website;
• to respond to your enquiry or application, and to provide the coaching and advisory services you have requested;
• to the service providers described below, so that they can perform those services for us;
• where the law requires us, or authorises us, or a company holding data on our behalf, to do so; or
• where you have given express consent to us for a prescribed purpose.

Service providers and third parties

We do not sell, rent, licence or trade your personal information. We never have and we do not intend to.

We do use third-party services to run this Website and our business, and some of your personal information passes through them. We share only what a service needs in order to do its job, and only for the purposes described in this Privacy Policy. The services we currently rely on are:

• Netlify, which hosts this Website and receives anything you send us through the contact form;
• Jotform, which receives the private coaching application form;
• Acuity Scheduling, which receives your details when you book a session; and
• Google Fonts, which serves the typefaces used on this Website. Your browser requests those files directly from Google, which means Google receives your IP address.

Each of these providers is subject to its own privacy and security obligations, and we take reasonable steps to satisfy ourselves that they handle your information appropriately. If we begin using a new service that handles your personal information, we will update this list.

Should a third party approach us with a demand to access your personal information, we will take reasonable steps to redirect the third party to request the information directly from you, wherever it is lawful and reasonable for us to do so.

If we are compelled to disclose your personal information to a third party, we will take reasonable steps to notify you of this in advance, wherever it is lawful and reasonable for us to do so.

Security of personal information

In our organisation, personal information may be stored both electronically and in hard-copy form. We are committed to keeping your personal information secure regardless of the format in which we hold it and we take all reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, you use the Website at your own risk and we accept no responsibility, whether we are deemed to have been negligent or not, in the event of a security breach that affects your privacy.

Note that no information transmitted over the Internet can be guaranteed to be completely secure. However, we will endeavour to protect your personal information as best as possible but we cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk.

Accuracy and quality of personal information

We will take all such steps as are reasonable in the circumstances to ensure that:

• all information collected from you is kept accurate, up to date and complete; and
• the personal information that we use or disclose is, having regard to the purpose of the use or disclosure, accurate, up to date, complete and relevant.

Access to your personal information

In most cases, you have the right to access the personal information that we hold about you. If you wish to access your personal information, please contact our Privacy Officer at support@thequeenofconfidence.com or by post at 14-20 Abbott Street, Alphington, Victoria, Australia 3078.

We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given.

We may charge you a reasonable fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

Whenever a fee will be applied, you will be notified of how that fee will be calculated, or where possible, the total amount that will be charged. You will then have the option to decide whether to proceed with your access request.

In some cases, we will refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where denying access is required or authorised by or under an Australian law or a court or tribunal order, or where giving you access would be unlawful; have an unreasonable impact on other people's privacy; prejudice an investigation of unlawful activity; reveal our intentions in relation to negotiations with you so as to prejudice those negotiations; prejudice enforcement related activities conducted by, or on behalf of, an enforcement body; or reveal evaluative information generated within our business in connection with a commercially sensitive decision-making process.

We will also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. Further, we will refuse access where your request is frivolous or vexatious, and where we reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; or that unlawful activity, or misconduct of a serious nature, is being or may be engaged in against us and giving access would be likely to prejudice the taking of appropriate action in relation to that matter.

If we refuse to give you access we will provide you with reasons for our refusal, unless doing so would be unreasonable in the circumstances. We will also take reasonable steps to give you access in a way that meets your needs without giving rise to the reasons of our refusal. Further, we will provide details of how you may make a complaint about our decision.

These mechanisms for accessing your personal information operate alongside, and do not replace, other informal or legal procedures by which you may be provided with access to your personal information.

Correction of your personal information

The accuracy of the personal information we have requested from you is important to us. Should you suspect, or become aware, that the personal information we hold is inaccurate, out of date, incomplete or misleading, please contact our Privacy Officer at support@thequeenofconfidence.com or by post at 14-20 Abbott Street, Alphington, Victoria, Australia 3078.

We will deal with all requests for correction of personal information as quickly as possible. Requests relating to a large amount of information, or information which is not currently in use, may require further time before a response can be given.

If we refuse to change the personal information as you request, we will provide you with reasons for our refusal, unless doing so would be unreasonable in the circumstances. We will also provide details of how you may make a complaint about our decision. Further, in case of our refusal, you may request that we take reasonable steps to associate, with the relevant information, a statement that you view it as inaccurate, out of date, incomplete or misleading.

In the case we have corrected personal information about you, you may request that we take reasonable steps to give notice of the correction to any third party to which we have disclosed the inaccurate, out of date, incomplete or misleading personal information.

These mechanisms for correcting your personal information operate alongside, and do not replace, other informal or legal procedures by which you may be provided correction of your personal information.

Overseas transfer of personal information

Several of the service providers listed above, including Netlify, Jotform, Acuity Scheduling and Google, are based in the United States and store or process information on servers outside Australia. This means that when you contact us through this Website, apply to work with us or book a session, your personal information will be transferred to and held overseas. By providing your personal information through this Website, you consent to that transfer.

We take reasonable steps to ensure that an overseas recipient handles your personal information in a way that is consistent with the Australian Privacy Principles and does not breach the requirements of the Privacy Act 1988 (Cth). You should be aware, however, that Australian privacy law may not apply to your information once it is held overseas, and that we cannot control an overseas recipient's handling of your information in every circumstance.

If you would prefer not to have your information handled overseas, please contact our Privacy Officer and we will discuss another way for you to get in touch with us.

Concerns and complaints about breaches

If you have concerns about how we handle your personal information, it is important that you notify us as soon as possible, so that we can address your concerns appropriately as the circumstances require. Any concern or complaint should be made in writing. Please send it to our Privacy Officer at support@thequeenofconfidence.com or by post at 14-20 Abbott Street, Alphington, Victoria, Australia 3078 and we will respond as soon as reasonably possible. Alternatively, you may contact the Office of the Australian Information Commissioner with your concern. Information about lodging a complaint is available on the Office of the Australian Information Commissioner's website.

Disposal of personal information not required

If we hold personal information about you, and we do not need that information for any purpose for which the information may be used or disclosed, we will take reasonable steps to destroy or de-identify that information unless we are prevented from doing so by law.

Unsubscribing from our email database

To unsubscribe from our email database, please send us an email at support@thequeenofconfidence.com with "UNSUBSCRIBE" typed into the subject line of the email.

Contacting us

If you have any questions, concerns or ideas about how we could improve our Privacy Policy, please contact our Privacy Officer at support@thequeenofconfidence.com. Where you provide suggestions, materials or feedback it is considered non-confidential and we may, at our complete discretion, use it to improve the Website, service and/or how we handle personal information without any obligation to compensate you regardless of how we use, implement, copy, modify, display, distribute and/or otherwise benefit from your suggestions, materials or feedback.

Amendments of this Privacy Policy

We are obligated to regularly review and update this Privacy Policy. We therefore reserve the right to amend this Privacy Policy at any time. Should any significant amendments occur, notification will be provided by publication on the Website 14 days prior to the changes being implemented (the Notice Period) unless the circumstances of the amendments makes it unreasonable to provide such a Notice Period. Your continued use after the Notice Period has lapsed indicates your consent to be bound by the amended Privacy Policy.

For further information about privacy in general, please refer to the Office of the Australian Information Commissioner's website.

This Privacy Policy was last updated on 31 August 2026.